Returns & Exchanges
Due to the perishable nature of our artisanal cheeses, we cannot accept physical returns, but we are committed to ensuring you love every bite. If your order arrives damaged or doesn't meet our quality standards, please contact us within 48 hours for a replacement or store credit.
Inspect Your Shipment
Upon delivery, immediately open your package and check the condition of the cheese and the temperature of the cooling packs.
Document Issues
If there are any concerns regarding quality or damage, please take clear photos of the product and the shipping label.
Contact Our Mongers
Email our support team at info@antonellischeese.com within 48 hours of receipt with your order number and the photos you collected.
Resolution Process
Our team will review your claim and issue a refund, store credit, or ship a fresh replacement to ensure your satisfaction.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing